Teamlead Credit Control

Job Location NL-Amersfoort
KAO Business Services
Job ID


KAO is in the middle of setting up a Finance Shared Service Center (FSSC) for the EMEA region. To further support the set-up and the continuous success of our FSSC in the Netherlands, we are looking for a Teamlead Credit Control.  

In this role as Teamlead you will be responsibility for the daily coordination of the credit control team. You will be a strong coach and mentor to your team with demonstrable experience in leading from the front and making an impact on your organization.


  • Manage the credit control team on a daily basis to make sure the right priorities are set, also by monitoring against predefined kpi’s and targets;
  • Manage workload and resources to ensure that all activities are performed in time and period end deadlines are achieved;
  • Provide support, advice and encouragement across the team, coaching individuals where required;
  • Together with the manager AR ensuring the recruitment, induction, performance review and performance management of colleagues is carried out effectively and in accordance with policies;
  • Manage and build relationships with internal stakeholders within the EMEA organization
  • Manage and build relationships with external stakeholders (e.g. external collection agencies, credit insurance companies)
  • Develop formal procedures alongside monitoring and feedback mechanisms;
  • Continuous focus on improving the processes and system efficiency
  • Safeguarding the accuracy of information (e.g. relevant customer masterdata on payment terms, credit limits, contact details);
  • Making sure all queries are handling in time and resolved in line with internal guidelines;
  • Ensure policies and procedures are followed across the Society, carrying out periodic processing audits and reviews;
  • Managing the portfolio’s also yourself by also performing all necessary daily collection activities of all debts and customers’ payments in a timely manner;
  • Handle customer requests and resolves all issues concerning customer accounts;
  • Maintains accurate records of all chasing activities;
  • Prepares cash flow forecast for accounts receivables;
  • Develop and distribute all relevant Credit Control Reports;
  • Performing periodic analytics to identify changes in payment patterns and propose actions to avert indebtedness.


  • 3-5 years’ experience within Credit Control environment;
  • Experience in managing a team;
  • Experience/track record in process setup and automation within credit control processes;
  • Flexible in working hours and workload;
  • Flexible in picking up as well more complex as more routine work when needed;
  • Fluent in English. Knowledge of other European languages like German, Italian, French is an advantage;
  • Preferably experience in a larger organization or FSSC;
  • Accurate.


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