Kao

  • Customer Logistics Coordinator

    Job Location UK-Hertfordshire-Bishop's Stortford
    Brand
    Molton Brown
    Office
    Hertfordshire
    Job ID
    2018-3824
  • Overview

    To oversee the full end to end account management for Amazon, A newly acquired customer. Procss orders, manage all account related queries and reported shortages and work to reduce the number of non-compliance related changes.

     

    To take ownership of the fast growing corporate business, working with the corpoarte sales manager to gain a full understanding of wher the corporate channel is heading and process all new customer orders. In addition, work with the warehouse to ensure that all orders ar being packed according to the packing specifications for the items being ordered.

     

    In addition to the above provide cross functional support to the rest of the Customer Logistics Team- providing support for all hotel and retail channels

     

    *12 months Fixed Term Contract*

    Responsibilities

    • To manage full end to end order process for the Amazon and Corporate Sales Channels and ensure a high standard or service is provided in accordance with the Kao/Molton Brown standards, policies and procedures
    • To act as internal liaison between sales and supply chain to actively communicate and potential service issues both internally and to clients
    • Trouble shooting all problem areas and work on process improvements
    • To provide support to the rest of the customer logistics team

     

    Qualifications

    • Customer Service ( 2 years min)
    • Experience with B2B sales (2 years min)
    • Strong excel and report creation
    • Experience and knowledge in the luxury customer service field

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