• IT Relationship Manager - Front Office (Sales/ Retail)

    Job Location UK-London
    Goldwell, KMS
    Job ID
  • Overview

    The Relationship Manager, Front Office Salon (Goldwell & KMS  brands), SME, AEMEA is a business-facing role, accountable for establishing and maintaining the productive and value driven relationship between EIS (Enterprise Information Solutions) and the business community with the objective of making the business successful. Support alignment between EIS and corporate departments and help balance expectations, priorities, service levels and investment.  Recommends state of the market solutions and collaborates with the business to develop the application roadmap for the supported area. This individual is also responsible for collaboration with the technology architects to create a portfolio of services to meet business requirements.  Management of third party service delivery is also a key responsibility.


    • Service Provider Management - Day-to-day management of 3+ 3rd party service providers deliverables to ensure quality, attainment of SLA's, and successful project execution.
    • Business Relationship Management - Understand the strategic imperatives, business capabilities, operating model, issues, and IT needs of assigned business areas.  Maintain and nurture customer relationships to manage demand, identify requirements, and support the delivery of solutions
    • Initiative Identification and Prioritization - Facilitate the management, planning, and governance of technology demand within assigned business areas so that IT service delivery is coordinated and optimized to reflect both the needs of the business area and those of the corporation as a whole, including management of third party providers deliverables in application support, enhancements and project execution.  Build business cases to sell in proposed solutions.
    • Process Review Board Execution - Participate in weekly Process Review Board Meetings with Application Architects, other BRM's, 3rd party providers, and business resources.  Assist in optimizing the scope, benefits, and risks of proposed projects.
    • Ensure Outstanding Business Support - Ensure team members, including 3rd parties, provide outstanding day-to-day application support (break fix and periodic "releases") working within defined SLA metrics and manage issues to completion.  Willingness to be “on call” and provide support outside normal business hours with occasional domestic and international travel.
    • Project Execution -Facilitate successful execution of major application projects including communication with key executives, budget management, and coordination of 3rd party deliverables.


    • Bachelors required, Masters preferred
    • 5+ years of experience 
    • Marketing, eCommerce (B2B & B2C), Sales and Reporting functional knowledge
    • Salesforce/ CRM experience
    • Broad range of technical expertise such as programming, configuration, & software implementation on a large scale
    • Experience managing a team of direct reports and/or 3rd party deliverables and off-shore resources
    • Experience using a waterfall / agile application delivery methodology and project management for large/complex applications
    • Strong interpersonal and collaboration skills, flexibility, and teamwork
    • Competent in face to face communication with director level business members
    • Experience working with off-shore development and project delivery
    • Experience of Salesforce or equivalent CRM platforms     
    • Strong knowledge of customer / consumer business systems
    • Experienced with IT processes, business operations and technology, including support of enterprise change management
    • Analytical skills for transforming business needs into technology products, information flows, solutions and services
    • Information systems knowledge
    • Project planning, scope management for large initiatives.
    • Technical expertise and experience such as programming, configuration, software or technical solution implementation on a medium to large scale.
    • Experience in support of multiple business operational areas.

    In return, you will receive a competitive salary, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. Remember, joining Kao means you are joining a whole family of prestige beauty brands including John Frieda, Biore, Goldwell, KMS, Oribe and Molton Brown meaning there are possible opportunities for collaborative working and potential career movement. 


    Japanese heritage, international beauty innovation and aspirational brands to be proud of…..if you are seeking an opportunity to join a highly ethical multi-award winning global company that is as committed to developing, manufacturing and selling renowned and respected beauty brands as they are passionate about employee development and staff satisfaction then this may be the role for you.


    Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.  


    If you feel you are as unique and successful as our products, want to find out more about our numerous brands and why 33,000 people across the globe opted for our career opportunities, please feel free to find out more on www.kaocareers.com and click on the link below.


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